Call Today: (217) 773-3766
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A Rustic Reviews
"Thank you! The gate arrived yesterday. Please pass on my thanks and appreciation to the artists, welders , logistics team and all who contribute to fulfilling my order - the craftsmanship is exceptional and the materials used will last multiple generations. In a day when one can buy a product on Amazon, get it in two days and then watch the paper thin materials rust to disintegration in less than a year, it is great to know that there are still artists in America making high quality products by hand that will last past my lifetime. Well done!"
Call us at 217.773.3766 for customer service or info@arusticgarden.com.
Complete Shipping Info
We offer free shipping for orders over $40.00 and on other orders, the shipping costs will appear in your Checkout process when you enter your Ship To information. Simply select your Destination State and then hit APPLY.
California, for example, select "CA California" in the Destination State menu, then click the gray Apply button.
California, for example, select "CA California" in the Destination State menu, then click the gray Apply button.
Smaller items can be packaged and ship through FedEx Ground, which leaves the package at your front door without a signature.
Larger, heavier items need to ship through a freight company and will deliver by a large tractor trailer. They usually park on the street and offer curb deliveries only. Normally they have a lift gate to drop the order to the ground and move it to the side.
Business Deliveries - To be classed as a business you need to keep hours and be located in a business district. They will not call for an appointment so someone needs to be there during business hours to sign for it or there will be redelivery fees.
Residential - The trucks deliver right to your home. The shipper will call you to give you a window of time when the truck will arrive. An adult needs to be home to inspect and sign for the shipment. If for some reason you are not there, redelivery fees will apply.
We rarely have a problem but if you do find any damage you will need to make note of the problem on the driver's bill of lading before they leave.
If you are not able to see all the product to inspect it while the driver is there you need to write "Subject to Inspection" with your signature on the Driver's Bill of Lading and inspect the material as soon as you can.
Phone 217-773-3766
EMAIL: info@arusticgarden.com
We Specialize in Shipping LARGE HEAVY Products. We can Get It Done!
GROUND DELIVERIES
In the event that an item arrives damaged from transit by ground or freight service the customers will have 10 days from the time of delivery to report the damage to us with photos to document. We will always stand behind our products and replace or repair any items damaged during shipping.
FREIGHT DELIVERIES All freight shipments needs the customer to be home to sign for the shipment and inspect it for breakage. Rarely does our shipments have any problems but if you do find any damage you will need to make note of the problem on the driver's bill of lading before they leave.
If you are not able to see all the product to inspect it while the driver is there you need to write "Subject to Inspection" with your signature on the Driver's Bill of Lading and inspect the material as soon as you can.
